Cancellation and Refund

Overview

This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for products purchased through the Garg Dental Clinic website (gargdentalclinic.com). By placing an order on our website, you agree to the terms of this policy.

Cancellation Policy

Cancellation Timeframe

Orders may be cancelled only within one (1) hour of placing the order and before the order has been processed for shipping. Once this one-hour window has passed or if the order has already been processed, cancellation requests cannot be accommodated.

How to Cancel an Order

To cancel an order within the permitted timeframe, you must:

Confirmation of Cancellation

A cancellation is only valid when you receive a written confirmation from us acknowledging your cancellation request. If you do not receive confirmation within the one-hour window, please assume that your order is being processed and the cancellation period has expired.

Refund Policy

Due to the nature of our dental products and for hygiene and health safety reasons, we maintain a strict no-refund policy. All sales are final once the order has been processed and shipped. We do not accept returns or provide refunds under any circumstances except as noted below.

Exceptions to No-Refund Policy

The only exception to our no-refund policy is in cases where:

Products arrive damaged or defective
We shipped incorrect items that do not match your order

In such cases, you must:

Notify us within 48 hours of receiving the order
Provide clear photographic evidence of the damaged/defective product or incorrect item
Include your order number and detailed description of the issue

Resolution for Exceptions

In verified exception cases, we may, at our sole discretion:

Replace the damaged, defective, or incorrect product
Issue a store credit for future purchases
Process a refund to the original payment method

No monetary refunds will be provided for any other reason, including but not limited to:

Change of mind
Ordering incorrect products

Payment Processing for Cancellations

If your cancellation request is submitted and confirmed within the one-hour window, any payment already processed will be reversed to your original payment method. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your financial institution's policies.

Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

Contact Information

If you have any questions about this Cancellation and Refund Policy, please contact us through the information provided on our website.